Give your teams the visibility and tools they need to respond to operational events. Faster.
Connected teams see events as they happen. Working from a common operational picture, collaborating teams, make better decisions, and respond quickly. With process support from beginning to end, and app interfaces designed with industry-specific functionality – Coolfire delivers information optimized for decision making – real-time.
Reshaping the Future: The Business of Renting Cars
CHALLENGE: Streamline the rental process to elevate and enhance the customer experience.
Delivering an excellent customer experience is core to the Enterprise business model. As a result, they knew every minute spent managing a process was a missed opportunity to better serve a customer.
Enterprise Rent-A-Car partnered with Coolfire to help them execute their digital transformation strategy. By leveraging the existing infrastructure and data within the Enterprise ecosystem, Coolfire provided the real-time collaboration tools and apps to allow frontline reps to serve a customer better.
TIMEFRAME: 4 months
RESULT: A network of real-time collaboration apps transformed customer transactions into customer interactions. By focusing more time on the customer’s needs, Enterprise employees were able to reduce the time to process a rental transaction in half and the company saw a return on their investment in less than a year.
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Frequently Asked Questions
Are the applications editable?
Yes, apps available from Coolfire are open source and fully editable. Leverage Coolfire’s intelligent core service to extend or build your own real-time app.
Is there a minimum company size this is tailored for?
Not really. The core of our software works regardless of size. We have scaled up enterprise solutions with thousands of daily users, while smaller organizations have tailored our open-source apps to meet their needs.
What is the lead time? How fast can you build?
Depends on the scope and customization needed – skilled devs can deploy solutions in days or even hours, while other projects take months.
What is the technology behind the software?
The Coolfire core system contains real-time collaboration apps and services. At the center of Coolfire is our intelligent core services that power real-time communications and data sharing. Real-time collaboration apps sit on top of the web services and are how users interact with Coolfire. Additional system, data, and sensor integration APIs available.