Coolfire Blog

Collaboration for your operations.

Reinventing how your teams on the move get organized and get more done faster.

What Better Field Service Customer Experiences Look Like

What Better Field Service Customer Experiences Look Like

Field service customer experiences used to be simple. If the job was completed quickly and in full, it was a success. If the delivery driver or repair technician wasn’t too late and didn’t have to come back, customers considered it a success, too. Customers didn’t...

Better Manage Your Distributed Teams to Win in the Field

Better Manage Your Distributed Teams to Win in the Field

Field service managers face several unique challenges in controlling their operations. Verifying completed work, knowing which workers are where, prioritizing tasks, responding to emerging situations, and ensuring customer satisfaction all impact how well they can...

Technological Factors Affecting the Oil and Gas Industry

Technological Factors Affecting the Oil and Gas Industry

The oil and gas industry tends to get a bad rap for its slow pace of technology adoption — but that wasn’t always the case. In the initial digital age of the ’80s and ’90s, oil and gas was at the forefront of transformation. Digital program modeling led to the...

How Coolfire Connects Employees, Managers, and Customers

How Coolfire Connects Employees, Managers, and Customers

Customers Want Updates. Managers Need Visibility. Collaboration Solutions Can Make It All Happen. You might remember a time before social media when the only way a customer could reach your business was through phone calls or emails — but those days are long gone....

How Supply Chain Visibility Impacts Driver Detention Times

How Supply Chain Visibility Impacts Driver Detention Times

Driver detention time — or the time drivers aren’t paid while their trucks are loaded and unloaded — is on the rise. As total detention time increases across the industry, so does the negative impact on roadway safety, supply chain efficiency, and profitability for...

The Future of Collaborative Logistics: Infographic

The Future of Collaborative Logistics: Infographic

Traditionally, logistics operations have relied on manual processes to coordinate their supply chains, creating blind spots that lead to data silos and lost efficiency. This way of managing logistics, however, is poised to undergo significant change as companies find...

5 Major Field Service Challenges and What to Do About Them

5 Major Field Service Challenges and What to Do About Them

Any company that dispatches workers to off-site locations to complete tasks — plumbing, HVAC, utilities, cleaning, ride-sharing, and many others — tend to face similar field service challenges when it comes to managing day-to-day operations. When teams are in the...

What You Need to Succeed in Last Mile Logistics

What You Need to Succeed in Last Mile Logistics

By Clark Wellman, Regional Sales Manager We live in a world teeming with e-commerce deliveries — so why, then, does the last mile of logistics continue to dog retailers and carriers? Carriers have to contend with unidentifiable addresses, unexpected obstacles, and...

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