Coolfire Blog
Collaboration for your operations.
Reinventing how your teams on the move get organized and get more done faster.
What Better Field Service Customer Experiences Look Like
Field service customer experiences used to be simple. If the job was completed quickly and in full, it was a success. If the delivery driver or repair technician wasn’t too late and didn’t have to come back, customers considered it a success, too. Customers didn’t...
How IoT Integration With Remote Collaboration Tools Can Transform Oil and Gas
Data within the oil and gas industry has always been a precious commodity. That’s why, for a long time, oil and gas technology took the form of proprietary systems companies developed in-house. Traditionally, tech in this space hasn’t been designed with information...
Better Manage Your Distributed Teams to Win in the Field
Field service managers face several unique challenges in controlling their operations. Verifying completed work, knowing which workers are where, prioritizing tasks, responding to emerging situations, and ensuring customer satisfaction all impact how well they can...
What Amazon’s Hiring Surge Amid COVID-19 Means For Logistics Professionals – Teaser
Amazon started disrupting the supply chain long ago when it set the customer expectation of two-day, same-day, and free shipping — challenging all other logistics and transportation companies to step up or fall behind. Today, the e-commerce giant continues to shake...
Technological Factors Affecting the Oil and Gas Industry
The oil and gas industry tends to get a bad rap for its slow pace of technology adoption — but that wasn’t always the case. In the initial digital age of the ’80s and ’90s, oil and gas was at the forefront of transformation. Digital program modeling led to the...
Enforce Procedures With Process Automation to Deliver Consistent And Reliable Service
To keep clients happy with every job, field service companies need standardized procedures. Consistent processes ensure that every worker or technician dispatched to an off-site location carries out the work according to the same set of predetermined, approved rules....
How Coolfire Connects Employees, Managers, and Customers
Customers Want Updates. Managers Need Visibility. Collaboration Solutions Can Make It All Happen. You might remember a time before social media when the only way a customer could reach your business was through phone calls or emails — but those days are long gone....
Overcome Operational Challenges and Jump Into Action With Contextual Data
Operations in every industry run on data — from the C-suite to the office or factory floor. When it comes to collecting, analyzing, sharing, and acting upon that data, context is key. Your teams can have all the information in the world, but if employees don’t know...
How Supply Chain Visibility Impacts Driver Detention Times
Driver detention time — or the time drivers aren’t paid while their trucks are loaded and unloaded — is on the rise. As total detention time increases across the industry, so does the negative impact on roadway safety, supply chain efficiency, and profitability for...
The Future of Collaborative Logistics: Infographic
Traditionally, logistics operations have relied on manual processes to coordinate their supply chains, creating blind spots that lead to data silos and lost efficiency. This way of managing logistics, however, is poised to undergo significant change as companies find...
5 Major Field Service Challenges and What to Do About Them
Any company that dispatches workers to off-site locations to complete tasks — plumbing, HVAC, utilities, cleaning, ride-sharing, and many others — tend to face similar field service challenges when it comes to managing day-to-day operations. When teams are in the...
What You Need to Succeed in Last Mile Logistics
By Clark Wellman, Regional Sales Manager We live in a world teeming with e-commerce deliveries — so why, then, does the last mile of logistics continue to dog retailers and carriers? Carriers have to contend with unidentifiable addresses, unexpected obstacles, and...
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