Coolfire Blog

The clock is ticking on digital transformation. Over the past decade, driven by a wave of technological breakthroughs, companies across industries have come to realize their fate depends on digitization. Remaining competitive and sustaining growth are now, to a huge...

When multifunctional teams need to communicate, manual processes involving phone calls and paperwork don’t provide the urgency or flexibility they need. They can’t share the necessary amount of contextual information or collaborate around a single source of truth....

The moment an emergency or crisis scenario occurs in any industry, it’s already too late to begin the process of collaboration across stakeholder groups in order to develop and execute an efficient, impactful response. That being the case, businesses of all kinds need...

One of the greatest challenges for field service managers and employees is keeping work compliant while also ensuring that it’s done quickly and accurately among dispersed teams. In any field service operation, employees spend most of their time away from the home...

Field service operations managers face a difficult challenge of overseeing the work of distributed teams as they operate outside traditional management structures. How can managers provide quality service assurance, share information with frontline workers, and...

Most people can connect instantly to family, friends, and entire communities from their smartphones and other mobile devices, no matter where they are. It’s natural to expect that same level of connectivity with the businesses they deal with, especially when it...

Field service customer experiences used to be simple. If the job was completed quickly and in full, it was a success. If the delivery driver or repair technician wasn’t too late and didn’t have to come back, customers considered it a success, too. Customers didn’t...