Coolfire Blog
Collaboration for your operations.
Reinventing how your teams on the move get organized and get more done faster.
The Difference Between Workstream Collaboration and Project Management Tools
Project management tools can be useful in planning, organizing, and managing resources tools for slower moving work, but purpose-built workstream collaboration tools are transforming how teams handle dynamic, in-context workflows for both routine tasks and unplanned...
Struggling With Digital Transformation? Add Collaboration Software
The clock is ticking on digital transformation. Over the past decade, driven by a wave of technological breakthroughs, companies across industries have come to realize their fate depends on digitization. Remaining competitive and sustaining growth are now, to a huge...
Why Multifunctional Teams Need Collaboration Tools, Not Just Messaging Apps
When multifunctional teams need to communicate, manual processes involving phone calls and paperwork don’t provide the urgency or flexibility they need. They can’t share the necessary amount of contextual information or collaborate around a single source of truth....
3 Ways Coolfire Supports Operations Managers in the Face of an Emergency
The moment an emergency or crisis scenario occurs in any industry, it’s already too late to begin the process of collaboration across stakeholder groups in order to develop and execute an efficient, impactful response. That being the case, businesses of all kinds need...
How to Boost Compliance and Satisfaction in Field Service Operations
One of the greatest challenges for field service managers and employees is keeping work compliant while also ensuring that it’s done quickly and accurately among dispersed teams. In any field service operation, employees spend most of their time away from the home...
How to Empower Employees to Make Critical Decisions in Field Service Operations
Field service operations managers face a difficult challenge of overseeing the work of distributed teams as they operate outside traditional management structures. How can managers provide quality service assurance, share information with frontline workers, and...
Keep Customers in the Loop. How the Service Sector Uses Collaboration Tools for Visibility.
Most people can connect instantly to family, friends, and entire communities from their smartphones and other mobile devices, no matter where they are. It’s natural to expect that same level of connectivity with the businesses they deal with, especially when it...
What Better Field Service Customer Experiences Look Like
Field service customer experiences used to be simple. If the job was completed quickly and in full, it was a success. If the delivery driver or repair technician wasn’t too late and didn’t have to come back, customers considered it a success, too. Customers didn’t...
How IoT Integration With Remote Collaboration Tools Can Transform Oil and Gas
Data within the oil and gas industry has always been a precious commodity. That’s why, for a long time, oil and gas technology took the form of proprietary systems companies developed in-house. Traditionally, tech in this space hasn’t been designed with information...
Better Manage Your Distributed Teams to Win in the Field
Field service managers face several unique challenges in controlling their operations. Verifying completed work, knowing which workers are where, prioritizing tasks, responding to emerging situations, and ensuring customer satisfaction all impact how well they can...
What Amazon’s Hiring Surge Amid COVID-19 Means For Logistics Professionals – Teaser
Amazon started disrupting the supply chain long ago when it set the customer expectation of two-day, same-day, and free shipping — challenging all other logistics and transportation companies to step up or fall behind. Today, the e-commerce giant continues to shake...
Technological Factors Affecting the Oil and Gas Industry
The oil and gas industry tends to get a bad rap for its slow pace of technology adoption — but that wasn’t always the case. In the initial digital age of the ’80s and ’90s, oil and gas was at the forefront of transformation. Digital program modeling led to the...
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