Problem:

Managing service outages during times of emergency can be daunting.

Quickly and safely restoring service following major storms and outages is critical to the recovery of the affected service area. Managing the restoration efforts is daunting, even for well-prepared electric, gas and communications utilities. Challenges include marshaling emergency responders; managing external crews and contractors; and interfacing with desperate customers.

These challenges must be addressed in adverse environmental conditions, with the knowledge that each additional minute of outage increased risk to life, limb and property.


Solution:

Coolfire empowers utilities to tackle restoration challenges by significantly improving their situational awareness.

Coolfire provides operations centers real-time visibility of locations and dispositions of work crews, assets, and resources on a service area map. Managers can task and communicate with crews in the field directly through the map interface. They are enabled to efficiently and confidently deploy crews, provide accurate ETRs and help assure crew safety.

Coolfire connects all parties through a real-time common operational picture. Work crews, emergency personnel and others in the field simply download the Coolfire map-driven mobile app onto their smartphone or tablet. No specialized equipment is required. Coolfire connects all parties through a real-time Common Operating Picture, with the ability to share status, pictures, video and on-screen annotations.

Coolfire integrates with all existing systems and infrastructure – such as OMS, WMS, cameras, and weather forecast feeds–to support workflows and automate the supply of pertinent information to the people who need it. With the ability to instantly visualize critical information in the context of they are and what they’re doing, managers and crews can make quicker, better-informed decisions and optimize the application of restoration resources.

“OUR COOLFIRE TECH WAS DESIGNED FOR WORKERS AT THE EDGE OF OPERATIONS TO IMPROVE OPERATIONAL EFFICIENCY IN UNSUSPECTING PLACES AND TO REDUCE THE PROCESS FLOW INVOLVED IN DECISION MAKING.”

John Dames
CHIEF TECHNOLOGY OFFICER