The “Amazon effect” disrupted the supply chain long before COVID-19. Amazon made big waves in the industry by setting the customer expectation of two-day, same-day, and free shipping — putting unprecedented pressure on logistics and carriers to meet the challenge. In fact, in a 2019 regulatory filing, Amazon listed “transportation and logistics services” as its direct competition.
Competing with Amazon has never been an easy task — but COVID-19 has made it even harder. Read the full article