Deliver exceptional customer experiences
Don’t just meet customer expectations–exceed them. Coolfire Core empowers your customer service team to deliver top-notch customer experiences.
Transform customer transactions into
proactive customer interactions
Building an exceptional customer experience is no small task. Luckily with Coolfire Core, there’s a new way to keep your customer service and customers connected. Coolfire Core gives support teams a complete view of operations and the tools to seamlessly alert and collaborate with customers around loads in real-time.
Improve satisfaction
Exceed customer expectations by delivering exceptional experiences.
Boost revenue
Create positive experiences that drive repeat business and attract new customers.
Build loyalty
Build strong relationships, and strengthen trust to maximize lifetime value.
Reduce costs
Eliminate costly “where’s my truck” calls with proactive customer communication.
Seamlessly work with your customers
Keep everyone connected, informed, and happy. Coolfire Core syncs data from existing systems creating unique 360-degree views of your operations–for everyone. With a connected operation, you can alert, collaborate, and task people inside and outside your organization, including your customers.
Works with your existing tech stack
Load data all over the place? Whether you’re using a TMS, a spreadsheet, or telematics data, Coolfire Core unites all of your existing operational data. With Coolfire, you can synchronize data across multiple systems, creating a complete operational picture. Plus, it organizes communication both inside and outside your business.
Operational Visibility
Eliminate customer blind spots
Stay on top of loads and react to at-risk deliveries quickly. Build a complete operational picture to easily track what’s done, what’s next, and what requires your attention.
The product is actively customizable to suit our and our customers’ needs.
Easy to use and intuitive engagement makes it easy to train and roll out.
Customized Distribution, LLC
Seamless Communication
Keep customers in control and communicating
Streamline your communication processes between service teams and customers. Digitize paper forms, eliminate manual communication, and reduce errors throughout your operation.
Enhanced Customer Service Tools
Fast customer service–your new superpower
Empower your customer service teams with a comprehensive view of loads. With Coolfire Core, access all the critical info in one consolidated place–ensuring prompt and accurate service.
Real-time Notifications and Alerts
Connected customers are happy customers
Eliminate costly delays. Inform your customers via text and email alerts, providing timely information about job starts, changes, and other relevant updates. Our Share Links tech makes it easy to send information to anyone inside or outside your organization.
Executive Dashboards
Data-driven decisions with powerful executive dashboards
Get real-time insights into your end-to-end delivery operations, empowering you to make informed decisions, optimize routes, and improve margins. Go from org-level metrics to task-level decisions with a few clicks.
“Coolfire helped us achieve our innovation goals of transforming a customer transaction into a customer interaction.”
CASE STUDY:
Do more with Coolfire Core.
Build unique views for your entire operations
Control your end-to-end operational experience by creating views of work for every fast-moving team. Coolfire Core’s flexible platform gives you all the tools to quickly build and deploy unique experiences for teams at HQ, in the field, partner network, as well as your customers.
Geo-based Alerting
Use the power of geo-location to alert customers when your team or truck is getting close.
Due Dates & Timers
Help keep track of progress. See what’s due, what’s next, and what needs your help.
Digital Forms
Collect and organize data from your customers to help your team take action faster.
Workflows
Automate manual steps and enforce processes to ensure the customer is happy the first time.
Alerts & Notifications
Keep customers informed with work status change alerts and notifications via email or text.
Chat & Collaboration
Communicate with customers in context of the job. Chat questions, updates, and attach job details.
Photo Proof
Give customers peace of mind. Share pictures of work being done and prove service assurance.
Attachments
Send or receive attachments from customers to help your team get the job done right.
Start building your exceptional customer experience with Coolfire Core
Streamline your fast-moving operations with Coolfire Core customer experience tools. Sign up for a free trial today and discover how Coolfire Core helps you manage operations at scale.